Answered By: Library Staff
Last Updated: May 06, 2015     Views: 15

First, make sure you are entering your account information correctly and in the proper format. Ensure you are entering all of your barcode numbers, and that you are entering your last name (including hyphens) in all lower case letters.

The first time you log in to your account, you should enter your barcode and last name and be taken to a page that displays your contact information for you to review and approve.

More information regarding the ILL process please refer to the Interlibrary Loan ILL Libguide located on the Library Website, select the Interlibrary Loan ILL link under the Patron Services tab/

IF YOU REMAIN ON THE LOG IN PAGE AND A LINK APPEARS THAT SAYS "FIRST TIME USERS CLICK HERE", THERE IS SOMETHING WRONG WITH YOUR ACCOUNT. This is a technical issue that must be fixed within the system. Please email and provide your name and barcode so that we may look into the problem.